Make customer service your competitive advantage

Explore how Daktela helps businesses create the best experiences for their teams and customers.

TRUSTED BY 1200+ CUSTOMERS WORLDWIDE

VIDEO CASE STUDY –

Supper & Daktela

Watch our video to see how Daktela supports SUPPER’s expanding team with seamless communication solutions for both their customers and employees.

As a premium food delivery service, SUPPER collaborates with London’s iconic restaurants and brands. With Daktela, they efficiently manage calls, webchats, emails, and SMS text messages, ensuring exceptional service at every touchpoint.

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VIDEO CASE STUDY – 

Notino & Daktela​

For over 15 years, Daktela has been a trusted partner in managing Notino’s customer communications, evolving alongside them to ensure the seamless handling of all communication channels. This enables Notino to consistently deliver exceptional service to their customers.

Today, Notino operates in over 27 countries with online stores and an expanding network of retail shops. Watch our video here to find out more about how Daktela supports their contact centre operations, seamlessly managing calls, emails, webchats, and Facebook Messenger interactions. 

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E-Zec & Daktela

Explore how Daktela enhances E-zec Medical Transport Services’ operations, the UK’s largest provider of medical transport.

With Daktela’s cloud-based solution, E-zec has revolutionised patient and customer interactions across multiple communication channels including calls, texts, WhatsApp, email, and social media.

Daktela supports E-zec’s vast network of over 1,500 employees, including 250 contact centre staff, by consolidating disparate communication tools into a unified platform, improving efficiency and ensuring exceptional service quality across all sites.

E-Zec medical transport

Golden Charter & Daktela

Discover how Daktela powers Golden Charter, one of the UK’s leading funeral plan providers, to future-proof their customer communications.

By transitioning to Daktela’s cloud-based communication software Golden Charter efficiently manages over 200 users handling calls, emails, and potentially future SMS and WhatsApp communications.

This not only ensures compliance with new regulatory standards but also enhances their customer service.

Grandparent piggy back

"Daktela is cost-effective, secure, and scalable. It has everything we need”

Ciaran O’Toole Chief Technology Officer – Golden Charter
LARGE ENOUGH TO DELIVER, SMALL ENOUGH TO CARE

We pride ourselves on our relationships

At Daktela, we take a different approach to cloud solutions; we don’t want a quick sale – it’s a partnership. We’re invested in your business and provide all the training and support you need to ensure you get the most from our solution.
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“Daktela helped us to survive the Covid-19 Pandemic. The flexibility allowed us to adapt quickly and keep in touch with our teams, partners and customers.”

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“The system is excellent. This, combined with the service we get from the team at Daktela, makes it exceptional.”
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“It’s a real game changer for us. Daktela is a fantastic and professional company with an extremely helpful service team. They are a pleasure to work with, and I highly recommend them to any business.”
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“Daktela brings great efficiencies to our company. The support team are always professional, approachable and calm. We know we are in good hands.”
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“They always go above and beyond to get any problems resolved. The transition from our old system to the new system was made easy. I think as a company we all value the smooth transition and the support.”

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“Thank you for all your help. The support you provide to the team and me is exceptional, and I would even go as far as to say the support has been above and beyond the expected.”

See it for yourself. Schedule a demo

See how our omnichannel communication solution can help your business with a quick online demo from one of our team. Tell us more about your business, and we’ll be in touch soon.

If you’d prefer to speak to us direct feel free to call

0800 470 2159

Get to know more about the Daktela Group

Visit our global website to find out how we support businesses worldwide with our range of innovative products and services.