OMNICHANNEL CONTACT CENTRE-virtual call center software

One app for all your customer communications

Effective reporting, productive employees, and happier customers. Our virtual call center software connects all your apps in one place and grows with your business.

FEATURE-RICH, COST-EFFECTIVE & EASY-TO-USE

Make business communication easier

Everything in one place

We connect voice, email, SMS, webchat, Facebook Messenger, WhatsApp, and Instagram, so no matter what your customers prefer to use, you can manage it all in one place.

Daktela is cloud call center software designed for businesses of all sizes to make communication easy for you and your customers.

Integrate your favourite tools

We connect with your existing tools and systems so everything works seamlessly together.

Our Open API approach means we can be completely flexible and work with a wide range of systems.

Work from anywhere with virtual call center tech

Daktela can be accessed from anywhere. Choose from PC (with or without a headset), cloud desk phones or use our mobile app if you’re on the go.

You can easily support remote or hybrid working for your team and manage your employees from anywhere.

Flexible features & pricing

Pick and mix the call centre features that suit your business needs and choose from a range of contract terms from rolling 30 days to five years.

Great customer experiences

Give your customers the experience they deserve. When someone contacts you through Daktela, you are presented with all their customer information and communication history – so you can resolve issues quickly and deliver an exceptional customer experience.

Excellent customer service creates loyalty and makes your business stand out.

Be part of the Daktela family and future-proof your business. Our cloud contact centre solution grows with you.

CHOOSE THE FEATURES THAT WORK FOR YOUR BUSINESS

Virtual call center features

Inbound - Intelligent Voice

Handle sales and support calls more effectively with intelligent IVRs, Voice Recognition, Call Routing and much more.

Outbound - Dialler Campaigns

Communicate more effectively with manual, progressive or predictive dialling. Complete with an easy-to-use drag & drop scripting tool.

Powerful Reporting

All your real-time and historical stats for all channels are in one place. Use one of our many pre-installed reports or customise and create your own.

Powerful CRM

Track and manage all customer interactions on one platform. Use our in-built CRM or integrate external CRMs such as Salesforce, Microsoft Dynamics 365 and SugarCRM.

Effective Email

Improve your response rate in the most commonly used digital channel. Email is fully integrated with many features and reports to monitor performance.

Communication History

Automatic communication history displays before you connect with a customer. This fully prepares your team with access to previous calls, emails, SMS, chats, tickets and notes.

PCI-DSS Approved

Provide customers with a fully approved method of inputting their card data using either Digital links or directly through their phone whilst still talking with your agent.

Integrated Back Office

Unite your whole company on the same solution. A virtual PBX in the cloud integrates your back office users with your customer care team.

SMS Chat

Web-based SMS allows two-way texting between your agents and customers. Everything is linked to your communication history and CRM.

Web Chat

Easily add chat features to your website. Use ready-made templates or create your own. Includes visitor tracking, and surveys and can be combined with rule-based or AI chatbots.

Social Media & Messaging

Facebook, WhatsApp, Instagram, Teams… Communicate with your customers over their favourite social media apps. All linked to your communication history and CRM.

Customisable Dashboards

Customise dashboards to suit the different roles and responsibilities of each user. Choose from a range of dashboard widgets for integration, reporting and functionality.

Integrate with your favourite tools

We can easily connect with your existing apps and systems to give the best personalisation and work-flow.

MODULAR, PAY AS YOU GO SOLUTION

Virtual call center software from just £25 per user/month

DAKTELA CONTACT CENTRE

Cloud Contact Centre

Give your customers communication freedom

All communications on one platform:

OMNICHANNEL CONTACT CENTRE

BESPOKE

Create Your Own Package

A bespoke solution that meets your unique business needs

Other advanced features you can include:

ARTIFICIAL INTELLIGENGE & INTEGRATIONS

Choose the features that work for your business today, knowing we are ready to grow with you in the future.

TRUSTED BY 1000+ BUSINESSES OF ALL SIZES

See it for yourself. Request a demo

See how our solution can help your business with a quick online demo from one of our team. Tell us more about your business, and we’ll be in touch soon.

If you’d prefer to speak to us direct feel free to call