OMNICHANNEL CONTACT CENTRE-virtual call center software
One app for all your customer communications
Effective reporting, productive employees, and happier customers. Our virtual call center software connects all your apps in one place and grows with your business.
FEATURE-RICH, COST-EFFECTIVE & EASY-TO-USE
Make business communication easier
Everything in one place
We connect voice, email, SMS, webchat, Facebook Messenger, WhatsApp, and Instagram, so no matter what your customers prefer to use, you can manage it all in one place.
Daktela is cloud call center software designed for businesses of all sizes to make communication easy for you and your customers.
Integrate your favourite tools
We connect with your existing tools and systems so everything works seamlessly together.
Our Open API approach means we can be completely flexible and work with a wide range of systems.
Work from anywhere with virtual call center tech
Daktela can be accessed from anywhere. Choose from PC (with or without a headset), cloud desk phones or use our mobile app if you’re on the go.
You can easily support remote or hybrid working for your team and manage your employees from anywhere.
Flexible features & pricing
Pick and mix the call centre features that suit your business needs and choose from a range of contract terms from rolling 30 days to five years.
Great customer experiences
Give your customers the experience they deserve. When someone contacts you through Daktela, you are presented with all their customer information and communication history – so you can resolve issues quickly and deliver an exceptional customer experience.
Excellent customer service creates loyalty and makes your business stand out.
Be part of the Daktela family and future-proof your business. Our cloud contact centre solution grows with you.
CHOOSE THE FEATURES THAT WORK FOR YOUR BUSINESS
Virtual call center features
Inbound - Intelligent Voice
Outbound - Dialler Campaigns
Communicate more effectively with manual, progressive or predictive dialling. Complete with an easy-to-use drag & drop scripting tool.
All your real-time and historical stats for all channels are in one place. Use one of our many pre-installed reports or customise and create your own.
Improve your response rate in the most commonly used digital channel. Email is fully integrated with many features and reports to monitor performance.
Automatic communication history displays before you connect with a customer. This fully prepares your team with access to previous calls, emails, SMS, chats, tickets and notes.
Integrated Back Office
Unite your whole company on the same solution. A virtual PBX in the cloud integrates your back office users with your customer care team.
Web-based SMS allows two-way texting between your agents and customers. Everything is linked to your communication history and CRM.
Easily add chat features to your website. Use ready-made templates or create your own. Includes visitor tracking, and surveys and can be combined with rule-based or AI chatbots.
Social Media & Messaging
Integrate with your favourite tools
MODULAR, PAY AS YOU GO SOLUTION
Virtual call center software from just £25 per user/month
DAKTELA CONTACT CENTRE
Cloud Contact Centre
Give your customers communication freedom
All communications on one platform:
OMNICHANNEL CONTACT CENTRE
Create Your Own Package
A bespoke solution that meets your unique business needs
Other advanced features you can include:
ARTIFICIAL INTELLIGENGE & INTEGRATIONS
Choose the features that work for your business today, knowing we are ready to grow with you in the future.
TRUSTED BY 1000+ BUSINESSES OF ALL SIZES