Daktela IP PBX functions and features

The Daktela Internet Protocol Private Branch Exchange (IP PBX) is a high-quality system with modern functions, usually only available via costly on site PBX systems. Daktela IP PBX is designed not only for SMEs, but also for large companies with many branches, all with the highest standard of performance, quality and availability. Daktela IP PBX is a core building module of the Daktela contact centre and can be delivered in many ways – cloud based solutions such as virtual PBX, dedicated option run on a separate server or in a form of software image implemented into your virtual environment like VMWare, Xen, Hyper, etc.

FUNCTIONS AND FEATURES

CONFIGURATION OPTIONS OF INCOMING CALLS

  • INCOMING PHONE CALLS

    Configuration of all incoming phone numbers inclusive and international incoming calls.

  • TIME CONDITIONS

    Configuration of different behavior for working and non-working hours.

  • WELCOME VOICE PROMPTS

    Playing welcome voice prompts which can be set by yourself, or we can record a customized voice prompts.

  • VOICE IVR

    Playing customer recorded IVR options and enabling selections via DTMF or Speech Recognition.

  • INBOUND QUEUES

    Sophisticated call routing to the correct inbound queue, play background music and regular announcements.