Integrations

Your favourite tools, together with Daktela

As an open solution, Daktela offers pre-built integration tools with popular CRM, e-shop, WFM or authentication systems. Some integrations can easily be turned on directly in the Daktela interface with just a few clicks, while others offer a smart phone bar directly in the application.

Daktela Integrations

MAIN FEATURES

Several ways to integrate

  • Standardised REST API for direct communication of your system with Daktela
  • JavaScript CLI library for integration of agent functions on the client side of your application
  • Ready-to-use CTI integrations in the form of control panels directly integrated within supported applications
  • CRM synchronisation between your system and Daktela
  • API calls enabling communication between Daktela and your system based on events
  • Integration of custom views of your applications directly in the agent desktop of Daktela

CRM system interoperability

It is essential for a contact centre to keep customer data and customer interaction information in one single place. Because we fully understand this requirement, we have prepared ready-to-use integrations with Salesforce and Microsoft Dynamics systems. We are also able to connect to other commonly used or even custom-developed CRM systems.

More information can be found in our white paper: Contact Centre Integration with CRM.

Easy authentication

Access management can be a challenge when considering process unification. To simplify this for our customers we have prepared ready-to-use authentication in the backend against Active Directory, LDAP or Google Apps.

Business intelligence

We understand how important it is for our customers to be able to look at the data in a very specific manner and to be able to interpret the data in a custom way, we enable direct access for data transformation tools to Daktela for further visualisation. Each customer is therefore able to build regular and ad-hoc reports based on very specific needs.