One of the most powerful features of the Daktela platform are the real time statistics and historical reporting. There is no need to wait for the end of the week or month to see how you are performing, Daktela Reporting provides tools for real time reporting designed for management of contact centre operations with many standard reports available showing historical statistics.
Get the raw reporting data through API
Daktela platform offers a programming API interface including realtime API. You can even write your own agent’s control toolbar directly into your application using realtime API. There are API functions for obtaining historical data and activities, including call recordings, webchat / sms / facebook transcripts etc. For advanced analytics it is possible to use any third-party BI tools or reuse the already made integrations.