We are yet again thrilled to announce that we have been recognised as a high performer in the Grid® Report by G2, the trusted platform for software and service reviews.
This latest recognition marks another milestone in Daktela’s journey to excellence, following our introductory entry in the G2 Summer Report where we also secured High Performer status.
G2’s Grid Reports, revered for their meticulous analysis and invaluable insights, serve as a compass guiding businesses in their software and service decisions. Daktela’s consistent high-performance standing reaffirms our unwavering commitment to delivering top-tier products and services.
“We are once more honoured to be recognised as a high performer in G2’s Grid Report,” said David Hájek, Co-founder and Head of Global Expansion at Daktela. “Receiving this accolade in succession for both Autumn and Summer 2023 underscores the relentless dedication of our team and the trust bestowed upon us by our esteemed clients.”
“This achievement is based on real feedback from our valued customers, and underscores Daktela’s ability to outshine even the most prominent contenders in the Contact Centre Industry,” explains Steve McSherry, Country Manager of Daktela UK. “With remarkable ratings of 97% for ‘Product Going in the Right Direction?’ and an impressive 94% for both ‘Ease of Business’ and ‘Quality of Support,’ we’ve not just kept up but surpassed industry giants.”
G2’s recognition of Daktela as a High Performer both in Fall and Summer reflects the company’s unwavering commitment to innovation, customer experience, and the relentless pursuit of excellence in the industry. You can view our latest reviews here
If you are a Daktela Customer and would like to support us further and write a review for the next report, we’d really appreciate it – please follow this link
More about G2
Previously known as G2 Crowd, G2 uses a specific methodology to analyse and rank companies in its Grid Reports. this process involves the following steps:
- Collecting Reviews: The primary source of data for G2’s Grid Reports is user reviews. These are collected from verified users who share their experiences with the software or service in question. They rate the product on a variety of factors, including ease of use, functionality, quality of support, and more.
- Star Ratings: Each review includes a star rating, typically out of five. This rating provides an at-a-glance understanding of user satisfaction.
- User Satisfaction Score: The star ratings are used to calculate the user satisfaction score, which is a critical element in the G2 ranking methodology. The user satisfaction score is based on an algorithm that considers a variety of review-related factors such as the number of reviews, how recent the reviews are, and the overall satisfaction of users.
- Market Presence Score: This score is calculated based on several factors, including the company’s size (employee count and revenue), its social impact (web and social presence), and the company’s growth (based on employee growth and digital presence growth).
- Grid® Scoring: The user satisfaction and market presence scores are plotted on a grid to determine the company’s placement.
If you would like to find out more about how Daktela can support your business please feel free to arrange a demo – click here