Business Phone Vs Contact Centre: Compare Features

Daktela is a modular solution, we are completely flexible on plans and contract terms. Take a look at some example packages below. Some integrations will require an additional set-up fee and third-party charges. For an accurate price for your business needs, please get in touch with us for a tailored quote.

Business Phone Vs Contact Centre - daktela colour icons for services and yellow stars

Cloud Business Phone Vs Contact Centre Prices

To view the different plans on mobile or tablet, please click the different titles at the top.

  • Cloud
    Phone
  • Daktela
    Lite
  • Contact
    Centre
  • Create
    Your Own
Highlighted Features Cloud
Phone
Daktela
Lite
Contact
Centre
Create
Your Own
Highlighted Features
Use existing internet connection
Guaranteed voice quality
Number porting + New number provision
Work from anywhere
No maintenance fees
24/7 UK support team
Secure cloud infrastructure
Free automatic upgrades
Guaranteed uptime
Free calls between your offices
Hot desking ability
Affordable pay-as-you-go pricing
Historical call reporting
Flexible, rolling contracts
Device choice (softphone, mobile, existing IP phone)
Inclusive minutes package
Intelligent routing
IVR Call menus
Skill-Based Routing
Real-Time management info.
Open API for Integration to 3rd party applications
Process secure card payments
Complete Omnichannel Contact Centre
Full customer transaction history
Customised reporting
Bespoke wallboards
Effective Email management
Webchat with Cobrowsing & Video chat
SMS chat
Bulk SMS sending
Facebook Messenger
WhatsApp Integration
Proactive Outbound Dialler
Powerful CRM
Microsoft Teams Integration
Intelligent chatbot
Intelligent voicebot
Automatic CSAT Surveys
Custom Integrations e.g. Salesforce
Workforce Management
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The prices shown are a guide based on price per user, per month, with five users. Some integrations will require an additional set-up fee and third-party charges. For an accurate price for your business needs, please get in touch with us for a tailored quote. 

Choose the features that work for your business today, knowing we are ready to grow with you in the future.

See it for yourself. Request a demo

See how our solution can help your business with a quick online demo from one of our team. Tell us more about your business, and we’ll be in touch soon.

If you’d prefer to speak to us direct feel free to call

0800 470 2159