Daktela's CCCExpo 
After Show Event

Our exclusive event at the The Call & Contact Centre Expo awaits you – including drinks, nibbles, and the chance to be one of the first to see Daktela’s latest AI features.

The event starts at 4.30pm on 29th November in the Training Zone where you’ll be greeted by our Founders and Executive Team.

Spaces are limited, so if you’d like to join us please complete your details below. 

The Call & Contact Centre Expo

The Call & Contact Centre Expo (CCCExpo) runs from 29th to 30th November  at London’s Excel.

Join over 3500 professionals, including call centre leaders and experts in customer experience, operations and IT. 

Attendees will have the opportunity to engage with more than 120 of Europe’s leading suppliers, who will provide complimentary consultations, live demonstrations, and exclusive previews of cutting-edge technology services.

Moreover, the event will feature Daktela, who will be available to offer valuable insights and innovative solutions that are shaping the future of the contact centre.

For more information or to register for free, please follow this link (opens in new window)


DAY ONE: Contact Centre Technology Theatre

Technology with a Human Touch: Unlocking the Power of AI

 29 Nov 2023

Contact Centre Technology Theatre

In today’s evolving business landscape, artificial intelligence (AI) has become a buzzword, but it’s not just a hot topic for the future, AI can provide tangible benefits to your business today.

Join Steve McSherry, Country Manager of Daktela UK at the Call & Contact Centre Expo to discover practical technology and AI solutions that work in contact centres today. Explore how you can still retain the human touch, and understand how the dynamic balance of technology and people has the potential to transform your approach to customer experience.

Key Takeaways:

  • How to ensure you’re choosing the right technology for your business
  • The key aspects of customer communications strategy
  • How AI can help in the real-world of contact centres today
  • Utilising technology to enhance employee productivity and customer satisfaction
Steve McSherry

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