The Call & Contact Centre Expo
The Call & Contact Centre Expo (CCCExpo) runs from 29th to 30th November at London’s Excel.
Join over 3500 professionals, including call centre leaders and experts in customer experience, operations and IT.
Attendees will have the opportunity to engage with more than 120 of Europe’s leading suppliers, who will provide complimentary consultations, live demonstrations, and exclusive previews of cutting-edge technology services.
Moreover, the event will feature Daktela, who will be available to offer valuable insights and innovative solutions that are shaping the future of the contact centre.
Technology with a Human Touch: Unlocking the Power of AI
Contact Centre Technology Theatre
In today’s evolving business landscape, artificial intelligence (AI) has become a buzzword, but it’s not just a hot topic for the future, AI can provide tangible benefits to your business today.
Join Steve McSherry, Country Manager of Daktela UK at the Call & Contact Centre Expo to discover practical technology and AI solutions that work in contact centres today. Explore how you can still retain the human touch, and understand how the dynamic balance of technology and people has the potential to transform your approach to customer experience.
- How to ensure you’re choosing the right technology for your business
- The key aspects of customer communications strategy
- How AI can help in the real-world of contact centres today
- Utilising technology to enhance employee productivity and customer satisfaction