AI
Daktela & Awaken Join Forces to Elevate Customer Engagement Through Conversational Analytics
Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions. Find out more
24/11/2023
Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions. Find out more
We’ve joined forces with IRIS Audio Technologies to offer our customers AI-powered voice isolation for noise-free calls.
We did it again! Daktela has been recognised yet again as a High Performer in the 2023 Grid® Report by G2, the trusted platform for software and service reviews.
We are excited to announce our latest achievement – being named High Performer in the Summer 2023 Grid® Report by G2, the trusted platform for software and service reviews
Increasing productivity in businesses has been the subject of many studies and is something usually on the mind of most business leaders. Increased employee productivity
In this article, we are going to look at how virtual contact centres will improve customer communications, and how your team and business will benefit
The expectations of customers today has completely thrown out any older standards. Most expectations are through-the-roof and it’s just not realistic for your skilled agents
Customer service can be improved using a variety of methods and tools but as a business communications provider, in this article, we’re going to look
Whether you are a small business or a global franchise, call centre software can benefit any business! In this blog, we aim to explore how
If you are looking for an easy way to unify all the channels your business uses to communicate with customers, you will no doubt come