AI
Daktela & Awaken Join Forces to Elevate Customer Engagement Through Conversational Analytics
Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions. Find out more
24/11/2023
Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions. Find out more
We’ve joined forces with IRIS Audio Technologies to offer our customers AI-powered voice isolation for noise-free calls.
We did it again! Daktela has been recognised yet again as a High Performer in the 2023 Grid® Report by G2, the trusted platform for software and service reviews.
In the dynamic world of customer service, efficiency and effective communication are key. Businesses are constantly on the lookout for tools and features that can
In the digital age, mobile apps have become a crucial tool for businesses, particularly in the realm of customer service. They offer a convenient and
In the digital age, effective business outreach is more important than ever. With customers spread across various platforms and channels, businesses need to find ways
We are excited to announce our latest achievement – being named High Performer in the Summer 2023 Grid® Report by G2, the trusted platform for software and service reviews
In the world of business, the phrases ‘customer care’, ‘customer experience’, and ‘customer service’ are often bandied about as if they were one and the
The landline switch-off will mark the larger steps being taken toward digitalisation. So all traditional systems will be gone from our homes and businesses, and
In our last blog we briefly touched on the benefits of a cloud contact centre for your business, but today we’re going to talk about