About IamDaktelaUK

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So far IamDaktelaUK has created 10 blog entries.

TTE Round Up


We can’t believe it’s been two weeks since TTE 2020! We met lots of interesting people, made some great connections and enjoyed discovering more about all the latest innovations. Read Steve's interview here...

TTE Round Up2020-03-13T11:40:27+00:00

Is the telephone dead?


As we head into the second decade of the Twenty-First century, experts are predicting the latest technology trends. There's more emphasis on Artificial Intelligence, automation and personalisation, as businesses evolve, develop new communication strategies and appeal to future generations.

Is the telephone dead?2020-03-10T12:52:26+00:00

Did you receive my email?


Artificial Intelligence is the hottest topic in the contact centre world, but are we rushing ahead without getting the basics right? Look at email, it’s still the second most popular communication channel in contact centres…

Did you receive my email?2020-03-10T11:29:41+00:00

Do predictive diallers really improve productivity?


Dialler companies often make extravagant claims about the productivity improvements associated with predictive diallers – but are these figures real? In short any type of dialler, if used correctly, will increase agent productivity, when compared to manual dialling. The question you must ask is: Does this increase justify your investment?

Do predictive diallers really improve productivity?2020-03-10T11:29:51+00:00

Daktela UK Limited

Our vision is to provide the best hosted contact centre technology available with the highest commitment to customer support at a price that is designed to suit any budget



  • Cheshire West Employment Park Office 38, Minerva Avenue Chester, CH1 4QL
  • 0800 470 2159​