How Can Virtual Contact Centres Support Customers with Disabilities?

image for an article on how virtual contact centres can support customers with disabilities

Businesses don’t go out of their way to be inaccessible to customers – it can have a negative impact on businesses and customers alike. When dealing with matters face-to-face, neglecting physical accessibility needs was impossible: ramp access, grab rails, elevators. Contact centres have grown in recent years and unfortunately, it has had an impact on […]

How will the landline switch off affect businesses?

a red telephone handset

The landline switch-off will mark the larger steps being taken toward digitalisation. So all traditional systems will be gone from our homes and businesses, and that includes the landlines. Basically, pretty much all telephone communication from the near-future and onwards will be done through VoIP technology. But how exactly will this affect your business other […]

5 ways to increase productivity in a business

increase productivity

Increasing productivity in businesses has been the subject of many studies and is something usually on the mind of most business leaders. Increased employee productivity is getting as much value from your team as possible in an allotted amount of time. This leads to benefits for the business such as increased revenue and client retention, […]

Virtual contact centres will improve customer communications

a woman walks with her laptop and phone in her hands

In this article, we are going to look at how virtual contact centres will improve customer communications, and how your team and business will benefit too. Providing customers with good service has always been important, after all, businesses with poor service are much more likely to fail, so the process of improving service isn’t a […]

What is virtual call centre software?

a woman in a brown jumper wearing a headset using virtual contact centre software

The expectations of customers today has completely thrown out any older standards. Most expectations are through-the-roof and it’s just not realistic for your skilled agents to handle each one successfully every single time. Even more so if you use a traditional business phone system. With an upgrade to virtual call centre software, you’ll be able […]

3 ways to improve customer service

a happy customer on the telephone

Customer service can be improved using a variety of methods and tools but as a business communications provider, in this article, we’re going to look at how tools such as omnichannel contact centre solutions, intelligent VoIP, and AI chatbots help. Improving Customer Service Through Communications Some of the most common customer complaints are around communication […]

How call centre software can benefit any business

a contact centre team all putting their hands together

Whether you are a small business or a global franchise, call centre software can benefit any business! In this blog, we aim to explore how call centre software can benefit any business and why it might be the choice for you. In order to survive and thrive against competition and deliver high quality customer service, […]

Why VoIP is better for small businesses

lady in white shirt using a VoIP headset to make a call

Although many early adopters have made the leap to Voice over Internet Protocol (VoIP) systems in the last ten years, many smaller businesses are still missing out on the benefits of VoIP and the value it can provide. If you own a small business and haven’t switched yet, read on to find out how VoIP […]

3 Benefits of a Cloud Contact Centre for Small Businesses

a woman sat lookign at two computers

In our last blog we briefly touched on the benefits of a cloud contact centre for your business, but today we’re going to talk about how some of the benefits can specifically help small businesses. Read on for our top three benefits you should invest in a cloud contact centre solution for your growing business.

What is a Cloud Contact Centre?

cloud contact centre blog header image

If you are looking for an easy way to unify all the channels your business uses to communicate with customers, you will no doubt come across the term ‘cloud contact centre’. This article explains exactly what a contact centre is, why being in the cloud makes it extra special, and how a cloud contact centre […]