About IamDaktelaUK

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So far IamDaktelaUK has created 8 blog entries.

Is the telephone dead?


As we head into the second decade of the Twenty-First century, experts are predicting the latest technology trends. There's more emphasis on Artificial Intelligence, automation and personalisation, as businesses evolve, develop new communication strategies and appeal to future generations.

Is the telephone dead?2020-01-17T13:03:58+00:00

Do predictive diallers really improve productivity?


Dialler companies often make extravagant claims about the productivity improvements associated with predictive diallers – but are these figures real? In short any type of dialler, if used correctly, will increase agent productivity, when compared to manual dialling. The question you must ask is: Does this increase justify your investment?

Do predictive diallers really improve productivity?2019-10-17T19:25:23+01:00

Daktela UK Limited

Our vision is to provide the best hosted contact centre technology available with the highest commitment to customer support at a price that is designed to suit any budget



  • Cheshire West Employment Park Office 38, Minerva Avenue Chester, CH1 4QL
  • 0800 470 2159​