AI chat bot for happy customers
Answer customer questions more efficiently. Daktela‘s AI Agents are intelligent AI chat bots and voicebots that interact with your customers, automating routine tasks and freeing up time for your team. See how they can work together with your people and communication channels to create the ultimate customer experience.
SECURE & POWERFUL AI CHAT BOTS
AI with a human touch
What is an AI chat bot?
AI Chat bots are intelligent virtual assistants. Customers can ask questions and the chatbot interacts and helps with common queries – this can be via web chat, SMS or Facebook Messenger. Voice bots offer the same interaction over the phone.
It saves on operational costs, frees employees from repetitive tasks, and gives your customers the opportunity to get their answers quicker.
Plus, there is always an option to turn any AI session into human interaction if the need arises.
AI that listens & learns
Basic chatbots use pre-set rules, e.g. if the customer says “X,” respond with “Y”, whereas AI-driven chatbots use machine learning and natural language processing (NLP) to understand voice and text inputs.
AI chatbots, also called contextual chatbots or virtual agents, understand the intent of the person they’re communicating with; they recognise moods and understand any cultural, historical and situational features. So instead of using rules and keywords, this type of AI listens and learns and takes a human approach to process content.
Supporting your team
Handle peak hours and holidays to provide 24/7 support to your customers.
Automate routine communications with AI and make your team’s job easier so your people can focus on complex enquiries.
Our AI voicebots and chatbots can be added as a stand alone feature to any website or contact centre
Trusted by 1000+ customers of all sizes
THE NEXT LEVEL OF AI COMMUNICATION
Advanced Chat Bot
Button prompt bot
Our AI Chatbot
The pronunciation, intonation, and reactions are also natural, so many users don’t even know they’re communicating with a bot.