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AI chat bot for happy customers

Answer customer questions more efficiently. Daktela‘s AI Agents are intelligent AI chat bots and voicebots that interact with your customers, automating routine tasks and freeing up time for your team. See how they can work together with your people and communication channels to create the ultimate customer experience.

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AI chatbot automation represented by a woman in a purple jumper talking on the phone

SECURE & POWERFUL AI CHAT BOTS

AI with a human touch

What is an AI chat bot?

AI Chat bots are intelligent virtual assistants. Customers can ask questions and the chatbot interacts and helps with common queries – this can be via web chat, SMS or Facebook Messenger. Voice bots offer the same interaction over the phone.

It saves on operational costs, frees employees from repetitive tasks, and gives your customers the opportunity to get their answers quicker.

Plus, there is always an option to turn any AI session into human interaction if the need arises. 

AI chatbot vs NORMAL CHATBOT?
graphic for AI chatbot for businesses of a woman holding a tablet smiling at the camera
AI voicebot example of a woman talking on a phone

AI that listens & learns

Basic chatbots use pre-set rules, e.g. if the customer says “X,” respond with “Y”, whereas AI-driven chatbots use machine learning and natural language processing (NLP) to understand voice and text inputs.

AI chatbots, also called contextual chatbots or virtual agents, understand the intent of the person they’re communicating with; they recognise moods and understand any cultural, historical and situational features. So instead of using rules and keywords, this type of AI listens and learns and takes a human approach to process content. 

MORE ABOUT NLP

Supporting your team

Handle peak hours and holidays to provide 24/7 support to your customers.

Automate routine communications with AI and make your team’s job easier so your people can focus on complex enquiries. 

  • Improve the customer experience
  • Automate lead qualification
  • Increase your website conversion rate
  • Increase customer loyalty
  • Reduce employee turnover
  • Give customers choice to talk to a team member
  • Plus much more
AI Chatbot for ecommerce business

Our AI voicebots and chatbots can be added as a stand alone feature to any website or contact centre

SPEAK TO AN EXPERT

Trusted by 1000+ customers of all sizes

We support over 600 users within Blue Cross across 80 sites, including all Contact Centres and back-office phone users.
Focal Agent uses the latest SMS smart chat technology and combines this with phone and email to manage communication with mobile customers.
This expanding luxury food delivery company uses our powerful technology to underpin their business growth and provide all their customers and restaurants with an effective way of communicating issues.
Bridgetech Technologies has reduced costs by automating common requests from their customers with chatbots, and if the need arises, they can always be put through to speak to someone.
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THE NEXT LEVEL OF AI COMMUNICATION

Advanced Chat Bot

Contextual artificial intelligence is the most advanced technology you’ll encounter in communication automation.
standard web chat bot example

Button prompt bot

AI Chat bot example

Our AI Chatbot

The pronunciation, intonation, and reactions are also natural, so many users don’t even know they’re communicating with a bot.

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See it for yourself. Request a demo

See how our solution can help your business with a quick online demo from one of our team. Tell us more about your business, and we’ll be in touch soon.

If you’d prefer to speak to us direct feel free to call

0800 470 2159