WHO WE ARE
Our vision is to provide the best hosted contact centre technology available with the highest commitment to customer support at a price that is designed to suit any budget.
Established in 2010 under the brand name MyCloudContactCentre, Daktela UK Limited is part of the Daktela s.r.o. group of international companies.
With UK offices in Chester and Reading, we provide hosted contact centre solutions to companies across the country.
Our solution is developed to the highest standard providing feature-rich capabilities, with tangible value.
All together delivering powerful technology at the best price, with the best support.
We have over 30 years’ experience working in the contact centre industry, so when you choose our flexible and reliable solution, you can also benefit from our knowledge and expertise. We have worked with organisations with as few as 5 users right up to those with 500+ seats, all to deliver exactly what they need
IT MAKES SENSE
Given all of the above considerations it makes sense to take your time and choose the right hosting partner. At Daktela we have been providing hosted contact centre and back office telephony solutions to a range of different types of customers since 2010. We work to three key principals with all customers which is to deliver the best technology, at the right price and supported in the most effective manner.
Our support philosophy comes from the days when our senior management were working at organisation such as Aspect, Avaya, Rockwell and Ericsson names synonymous with high levels of customer support. We have carried over these support principals to the hosted environment and pride ourselves on the way we measure, manage and reward our support teams on results.
We believe that it makes sense to keep customers happy as this is by far the best way for us to succeed.
Indicative figures based on recent data (September 2019)