3 Benefits of a Cloud Contact Centre for Small Businesses

a woman sat lookign at two computers

In our last blog we briefly touched on the benefits of a cloud contact centre for your business, but today we’re going to talk about how some of the benefits can specifically help small businesses.

Read on for our top three benefits you should invest in a cloud contact centre solution for your growing business.

Cloud Contact Centre Solutions For Smaller Businesses

It’s a bit of a common misconception that cloud contact centres, or omnichannel contact centres, are solutions only enormous businesses would require, or even be able to afford to install.

The truth is, even smaller and medium size businesses can start to feel the benefits of a cloud contact centre straight away. A cloud contact centre will unify your communications, making it easier for your customers to speak to you. This in turn can help boost sales or increase positive customer interactions. A cloud contact centre is also ideal for remote working, as your solution will be ready to use anywhere, anytime – so long as you have a secure internet connection.

There is a wide range of benefits for smaller businesses making the jump to a cloud contact centre solution, however, if we had to narrow them down to our top three benefits, they would be:  

1.Reduce Costs

For smaller and medium businesses, keeping costs as low as possible is essential – a cloud contact centre may be seen as an expense but in most cases, works out much cheaper than traditional self-hosted calling systems.

With cloud-based solutions, you pay for exactly what you are using per user, per month. The costs are easy to understand, and you can see exactly what you’re getting for your money.

Choosing a cloud contact centre solution also means you won’t be paying anything upfront. With traditional self-hosted solutions, you will usually pay a license fee upfront, the cost of the associated hardware such as desk phones, and then of course, the ongoing maintenance fees and upgrades. With a cloud solution, there are no shock upfront fees, no maintenance fees and no hardware required! Win-win!

2. Quick & Easy To Set Up

When you’re a smaller growing business, expansion can take hold quickly and before you know it, you’re too busy to sort out your communications and dread the thought of having to implement a new solution. With a cloud contact centre, it’s quick and easy to get going, leaving you to handle the day-to-day of your business.

Unlike self-hosted communication systems, there is no hardware to install with a cloud solution – everything you need is hosted by your provider, meaning your team can use your solution anywhere with an internet connection – from your existing phones, mobile phones, or computers.

Once you have signed your contract and chosen the features you need, getting started with a cloud contact centre solution is as easy as flipping a switch – you will also benefit from support from your provider, making the process easy and your agents up and running as soon as possible.

3. Scales Up With Your Business

Many smaller businesses are often disappointed with the inflexibility of their call centre solutions. With Daktela there are no such disappointments as your communication solution grows with your business with no issues.

Designed from the ground up to be flexible, a cloud contact centre solution can grow with your business and it’s simply as easy as adding new users when you need them. Just a couple of clicks!

As you need them, you can also switch on additional features to reflect how your business is growing and changing. With a cloud contact centre solution, you will never outgrow your communications again. This flexibility usually applies to contract terms too – if you’re nervous about signing a long contract for your small business, no worries – Daktela offer a range of contract types, including 30-day rolling contracts.

workers using a cloud contact centre solution to talk to customers

Daktela Lite Or Cloud Phone

If you don’t feel like your business is ready to launch a full cloud contact centre just yet then why not take a look at our advanced business phone system for businesses of all sizes, Daktela Lite.

Daktela Lite will take your business communications to the next level of professionalism and efficiency without the cost of deploying a full contact centre. You will still have access to many of the same great features, and the option to scale up as your business grows.

We even have packages for start-up businesses looking for a fully cloud based VoIP solution, from as little as £7.50 per user, per month.

If you are unsure which solution is he right one for you, you may find our price comparisons chart helpful.

Get In Touch

No matter the size of your business, Daktela have a solution that will help streamline your communications and save you money.

Book a demo today to explore all the great features and benefit we offer. Alternatively, give us a call on 0800 470 2159 for further advice.

Share This Post

More to Explore

Find out more

Discover how Daktela can transform your customer experience!