Migrating your Customer Communications to the Cloud will save time, reduce costs and improve service. Is it time for you to take the step?

Why Move to the Cloud?

Daktela UK is a leading cloud communications supplier, providing general telephony and omni-channel contact centre solutions to companies of all sizes, from large corporates to small SMEs.

With growing customer demands for improved communication, more and more businesses are now migrating their telephony and contact centres from an on-premise solution to the cloud.

By accessing the latest technology and functionality, you not only future-proof your business, but it also saves time and money.

Time for Change

The animal charity, Blue Cross, have been helping sick, injured and homeless pets since 1897.

Earlier this year they migrated all their customer communication from their Avaya on-premise solution to our cloud platform.

The charity has a headquarters in Oxfordshire, 50 retail shops, 4 hospitals and 30 vet centres and offices spread throughout the UK.

As part of their 3 year contract, we managed the whole migration process. Moving over 500 front office, back office and shop staff to our cloud-based customer communications solution.

They use a range of Yealink IP Handsets, Dect IP Handsets, Contact Centre Softphones and Video Conferencing Systems.

Tailored to Your Business

Pick & mix pricing ensures you only pay for what you use.

Flexible contract terms to suit your business needs.

Bespoke service-level agreement to your meet your requirements.

Real Solutions from Real People

The senior management team here at Daktela UK have over 30 years’ experience working in the industry.

We’ve found that it’s both our traditional approach to support, teamed with the powerful technology, which sets us apart from the competition.

We are very impressed with Daktela. The team took time to listen and understand exactly what we needed and then delivered everything on time, with no false promises.”

Daniel Bernstein, Claritas Hearing

“The all-in-one contact centre has dramatically improved our inbound call handling, reducing both wait times and abandoned call rates. We highly recommend Daktela.”

Donna Meredith, Blue Cross

“Since February 2016, we have had one minor service interruption, which provides a level stability vital to our business.”

Amanda Earlam, UK Call Centre