As we head into the second decade of the Twenty-First century, experts are predicting the latest technology trends. There’s more emphasis on Artificial Intelligence, automation and personalisation, as businesses evolve, develop new communication strategies and appeal to future generations.
So is the telephone dead?
Communication is changing, but many of us, no matter what generation we belong to, still want to engage with real people on the telephone.
This can include talking through complex technical issues or the need for a personal approach.
Time for OmniChannel?
At Daktela we understand that you have to keep up with future demands, but it’s not a race.
We have one platform that allows you toserve and retain your existing customers with voice and email. Then when the time is right, you can add further channels as and when you need, such as Two-way SMS, webchat and AI Chat bots.
So what’s next?
If you haven’t already adopted an omni-channel based strategy or looked at your options, we can help.
With our solution there’s no need to rush, you can future-proof your business and test new strategies to see which technology works best for you.
Going forward this will help you to be more efficient, retain your current customers, manage personalisation and enable you to appeal to the next generation.
Tailored to Your Business
Pick & mix pricing ensures you only pay for what you use.
Flexible contract terms to suit your business needs.
Bespoke service-level agreement to your meet your requirements.
Real Solutions from Real People
The senior management team here at Daktela UK have over 30 years’ experience working in the industry.
We’ve found that it’s both our traditional approach to support, teamed with the powerful technology, which sets us apart from the competition.
DID YOU KNOW?
“On average, businesses with OmniChannel strategies increase customer retention, year on year, by 91%, compared to those without”
Source: Emarys, OmniChannel Report 2019
“We are very impressed with Daktela. The team took time to listen and understand exactly what we needed and then delivered everything on time, with no false promises.”
“The all-in-one contact centre has dramatically improved our inbound call handling, reducing both wait times and abandoned call rates. We highly recommend Daktela.”
“Since February 2016, we have had one minor service interruption, which provides a level stability vital to our business.”